As in previous tournaments, fairplay is once again organizing the Austrian Fans' Embassy this year, this time at the European Men's Championship in Germany (14 June to 14 July 2024). As a national partner of Football Supporters Europe (FSE), we are working together for the concerns of fans and spectators and for a tournament free of discrimination. 

Locations and opening days of the fan embassy

Düsseldorf Schadowplatz

Sunday, 16 June 2024: 12:00-20:00
Monday, 17 June 2024 (Game day AUT-FR, kick-off 21:00 Uhr): 10:00-20:00
Tuesday, 18 June 2024: 12:00-20:00

Berlin Breitscheidplatz

Thursday, 20 June 2024: 12:00-16:30
Friday, 21 June 2024 (Game day AUT-POL, kick-off 18.00 Uhr): 12:00-15:00
Saturday, 22 June 2024: 12:00-16:30
Monday, 24 June 2024: 12:00-15:00
Tuesday, 25 June 2024 (Game day AUT-NED, kick-off 18.00 Uhr): 12:00-15:00
Wednesday, 26 June 2024: 12:00-16:00

On Friday, June 21, we invite all interested parties to the "Housewarming" of the Fan Embassy Austria at our Berlin-Breitscheidplatz location. Drop by between 1 p.m. and 4 p.m. to get to know the fan embassy, our team and our information and service offerings in a cozy atmosphere. Drinks and snacks will be provided. 

Helpline

For urgent fan concerns, you can reach us by phone from June 16 to 26 from 9:00 a.m. to 9:00 p.m. on +43 660 7091292.

Report discrimination

In line with the motto of the Fans' Embassy Austria "For a European Championship for fans and without discrimination", all fans and visitors - whether directly in the stadium or in the vicinity of the matches, e.g. in the old town - can report observations of (possible) discrimination via our online form. 

Supporting programme Berlin

June 20, at 12:30 and June 22 & 23, at 11:00: Exhibition "Sports. Crowds. Power. Football under the Nazis." (House of German Sport, Olympiapark Berlin)
Special guided tours Fan Embassy Austria, in cooperation with what matters.

June 24, 19:00: Discussion event "Curves in motion. Motion in the Curves" (House of Football Cultures, Berlin-Prenzlauer Berg)
In cooperation with ballesterer, Fanprojekt Berlin and Koordinationsstelle Fanprojekte (KOS).

June 14 to July 14: Pride House (Berlin-Sportstadion Moabit)
The Lesbian and Gay Association Berlin-Brandenburg is organizing the "Pride House Berlin" during the entire EURO and invites all interested parties to public viewing and a supporting programme at the Poststadion Moabit.

UEFA Declaration of Human Rights and Complaints Mechanism

UEFA, the German Football Association (DFB), the Federal Republic of Germany, the German federal states, the host cities and EURO GmbH have signed a human rights declaration specifically for EURO 2024 with the aim of making the tournament "an event where intolerance, hatred and hate speech have no place. Together, we stand firmly against all forms of human rights violations, racism and anti-Semitism, Islamophobia, sexism, LGBTI+ hatred, homophobic, transphobic and xenophobic acts and any other form of violent, discriminatory or misanthropic attitudes, statements and behavior."

A Grievance Mechanism has been set up to monitor and ensure compliance with the agreed content of the Declaration of Human Rights. All those involved in the EURO (players, volunteers, spectators, employees, etc.) should have an independent, easily accessible, free and confidential tool to report complaints and incidents. The service is available both online and by telephone. REPORT

Especially for fans of the Austrian national team, there is the tried-and-tested form of the fairplay initiative (MELDEN) for reporting possible, experienced or observed cases of discrimination. Both procedures will ensure the documentation of all reported cases beyond the tournament and thus continuously advance the work towards a soccer world based on respect, diversity and anti-discrimination.

General visitor information for the host cities Düsseldorf & Berlin

The two host cities Düsseldorf and Berlin each have their own very comprehensive online information offerings for the most important topics relating to the EURO and in particular for visitors to the EURO in the respective city. The very user-friendly topics include, among others: Information on the stadiums, such as opening times, how to get there, rules on permitted/prohibited items, lost property, EURO ticket benefits for local and long-distance transport and much more. You will also find information about the cities such as sights, fan zones, accommodation, restaurants and more.

At the fan embassy locations in Düsseldorf (Schadowplatz) and Berlin (Breitscheidplatz), the respective tourist information offices are on site. 

ÖFB Info

The ÖFB has summarized useful information for fans of the Austrian national team regarding travel, stadium access, public training sessions and more. In five documents you will find everything you need to make your stay as pleasant as possible.

Documents: Fan information UEFA EURO 2024

Allgemeine Fan-Informationen UEFA EURO 2024
Leitfaden ÖFB Ticketing UEFA EURO 2024
BMEIA Notfallkarte Auslandsservice
Umweltzonen Deutschland
Stadionordnung UEFA EURO 2024

Troubleshooting for ticket problems

As paper tickets are no longer available at this European Championship, the most important thing you need is a charged cell phone. Your e-ticket is only available in the official UEFA Mobile Tickets app. 

If you have problems with the app or cannot access the e-ticket, there is a ticketing center near the stadium that can help you. Before you go there, it is always advisable to take a look at the FAQs, which can be found here: https://support.tickets-mobiletickets.uefa.com/hc/de

Here are the links to the ticketing centers in Düsseldorf and Berlin with exact information on where they are located and their opening hours

Ticketing Centre Berlin
Ticketing Centre Düsseldorf